How can we help.
Answers to the things most people write in about. If nothing here resolves it, the chat widget is routed to a human within working hours, and to AV Care triage overnight.
Orders & delivery
Tracking, timings, missed parcels, and what happens between your order and your doorstep.
Returns & refunds
How to start a return, refund windows, restocking fees, and faulty unit procedure.
Warranty & repairs
What’s covered, how to claim, AV Care excess, and loan units.
AV Care subscription
Tiers, pricing, registering your products, claims, cancelling.
Builds & specifications
Custom configurations, upgrade paths, part compatibility, serial numbers.
Account & security
Passkeys, two-factor, email changes, closing your account.
Payments & billing
Cards, PayPal, Klarna, Clearpay, invoice terms, VAT receipts.
Business & trade
Purchase orders, net-30 terms, bulk quotes, procurement contacts.
Read counts are rolling 90-day, updated nightly. Useful as a rough signal of where people are looking; not a substitute for asking us directly.
Write to us directly.
The chat widget routes first to our AI agent, which resolves most order, returns, and spec questions on its own. Anything it can’t handle escalates to the support team, with your message and the context already attached. Median response time to a human is 7 minutes during working hours.