— Support
Chat is online
Support, directly.
Every ticket is read. Chat is our fastest channel; it routes first to our AI agent, which handles the majority of order, returns, and spec questions, and escalates the rest to a person with the context already attached. Nothing disappears into a queue.
— Channels
№01 · ChatOnline
Chat with support
Median human reply in 7 minutes
Mon–Fri · 08:00–18:00 GMT
№02 · Email
hello@birminghamav.co.uk
Replies within 24 hours
Ticket-tracked, routed to the right team
№03 · Phone
0121 496 0000
Orders, trade, and urgent issues
Mon–Fri · 09:00–17:00 GMT
— Common issues
The most frequent questions the support team answers, linked to the article that resolves them. If yours isn’t here, write to us.
Where is my order?
Read →Orders & delivery
Start a return
Read →Returns & refunds
Change a delivery address
Read →Orders & delivery
Cancel an order
Read →Orders & delivery
Register a product for AV Care
Read →AV Care
What does AV Care cover?
Read →AV Care
Enrol a passkey
Read →Account & security
Get a VAT receipt
Read →Payments & billing
— Write to us
For anything that doesn’t need a chat. Goes to the same inbox as hello@birminghamav.co.uk; include an order number if you have one and we’ll pull it up.
Subject
Order number (optional)
Your email
Message
Replies within 24 hours, working days