How long does a custom build take.

Typical turnaround from confirmed order to dispatch is four to seven working days. Two of those are the build itself; the rest is component staging, thermal testing, and QC. Rush slots are occasionally available; ask in chat before placing the order.

What happens, in order

1. Order lands

   Payment clears and the order is assigned a build number. You receive a confirmation email with the assigned builder.
2. Parts staged

   Components are pulled from stock and cross-checked against the spec sheet. Any substitution is flagged to you before assembly begins.
3. Build

   One builder, one unit, from first screw to boot. Typically one working day for a standard tower; two for water-cooled or chassis-modified builds.
4. Stress test

   Twenty-four hours on the bench running Prime95, OCCT, and 3DMark loops. Thermals and clocks logged.
5. QC

   Second pair of eyes: visible cable runs, screw torque, seating, BIOS version, Windows activation, benchmark spot-check.
6. Pack & dispatch

   Foam-cut double-boxing, corners padded. Dispatched by DPD next-day on a signed-for service.

Why not faster

The bottleneck is the twenty-four hour soak test. We could skip it; most shops do. It catches roughly one fault per forty units, almost always thermal paste application or a marginal memory kit. Catching it before the unit leaves the workshop is the point of building the machine in the first place.

“Two of those days are the build itself; the rest is what stops you being the one to find the fault.”

Tracking your build

Every order has a live status at /account/orders/[number]. The stages are Queued, In build, QC, Shipped, and Delivered; each is timestamped. When a builder is assigned, their name and builder code appear on the order detail. You can message them directly through the same screen.

Exceptions

A handful of situations stretch the timeline. If a GPU is on allocation from the distributor, the order waits on stock; we will tell you within one working day of placing the order. If you requested a custom cable set or a chassis we do not stock, allow an extra five to seven working days. Water loops with hard tubing are booked into a separate bench and run to a longer schedule; expect fourteen working days from order to dispatch.