Start a return.

Returns are opened from /account/returns against the specific order line. Standard orders are returnable within thirty days under the Consumer Contracts Regulations; custom builds are excluded once component staging has begun, except where the unit is faulty.

How it works

1. Open the return

   Go to /account/returns, pick the order, tell us the reason. The more specific, the faster we can triage.
2. Print the label

   We generate a pre-paid DPD label if the return qualifies, or a collection if the unit is heavy.
3. Box it up

   Original packaging where possible. Faulty units get a loan unit if AV Care is active.
4. Refund or replacement

   Refunds land within three working days of the return clearing the bench. Replacements join the build queue with priority.