AV Care is a subscription that sits on top of the standard twelve-month manufacturer warranty. It covers what the warranty doesn’t, and keeps covering long after year one. Two tiers: Essential (£14.99/mo or £149/yr) and Plus (£29.99/mo or £299/yr). £100 excess per claim. 30-day free trial.

Essential

  1. Accidental damage
    Drops, spills, power-surge damage, cracked screens.
  2. Free collection
    We pay both legs of UK collection and return.
  3. 48-hour diagnostic SLA
    From the moment the unit lands on the bench.
  4. Software support line
    Driver issues, Windows activation, BIOS flashes, boot repair.
  5. Runs forever while subscribed
    No 12-month expiry — still covered year 3, year 5.

Plus

Everything in Essential, with the workshop treating you as priority.

  1. Loan device
    Mid-range laptop or desktop shipped same day your unit is collected.
  2. Cross-shipping
    Replacement part ships before we receive the faulty one back.
  3. Annual preventative service
    Thermal repaste, fan clean, burn-in re-test, firmware updates.
  4. Component upgrade offset
    If the same part isn’t available, we apply 100% of its value toward the next-tier equivalent.
  5. 24-hour diagnostic SLA
    Priority queue. AV Care Plus jobs go first.

What’s not covered

Theft, intentional damage, cosmetic wear that doesn’t affect function, unauthorised modifications, software licence fees (Windows, Adobe, etc.).

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